Privacy Policy

Alright, so what do we actually do with all this data? Here's the breakdown:

• Running the Gym: Managing your membership, processing payments, booking you into classes, scheduling personal training sessions - all the day-to-day operations stuff.
• Keeping You in the Loop: Sending class schedules, gym updates, holiday hours, or if we need to cancel a session. Important stuff you'd wanna know about.
• Personalizing Your Experience: Our coaches use your fitness info to tailor programs that'll actually work for you. No cookie-cutter BS here.
• Safety First: If you've got an injury or health concern, we need that on file so coaches can modify movements or step in if something's not right.
• Improving Our Services: We look at attendance patterns, popular classes, feedback - helps us figure out what's working and what needs tweaking.
• Legal Requirements: Sometimes we gotta keep records for tax purposes or legal compliance. Not fun, but necessary.

We're not selling your info to random companies or spamming you with garbage. Your data stays with us and gets used for what actually matters - helping you get stronger.

We take security seriously 'cause your trust means everything. Here's how we protect your stuff:

• Secure Servers: All your data gets stored on encrypted servers. Think of it like a vault - not just anyone can waltz in.
• Limited Access: Only staff who actually need to see your info can access it. Front desk needs your contact details, but they don't need your payment history.
• Regular Backups: We backup everything regularly so if something crashes, your membership history doesn't vanish into thin air.
• Secure Payments: Credit card processing goes through PCI-compliant payment processors. We don't store your full card details on our end.
• Physical Security: Paper records (yeah, we still have some) are locked up when not in use.

Data Retention: We keep your info as long as you're a member, plus a reasonable time after (usually around 7 years for financial records - tax rules, y'know). Once we don't need it anymore, we delete or destroy it properly.

Look, no system's 100% bulletproof, but we're doing everything we reasonably can to keep your data locked down tight.

We work with some outside companies to keep things running smooth. Here's who might see your data and why:

• Payment Processors: When you pay for membership or services, that transaction goes through a secure payment gateway. They handle the financial stuff so we don't have to store sensitive card data.
• Email Service Providers: We use email platforms to send you newsletters, class updates, and important announcements. They need your email address to make that happen.
• Scheduling Software: Our class booking system might be hosted by a third-party provider. They help manage reservations and send reminders.
• Analytics Tools: We use website analytics to see how people find us and what pages they check out. Helps us improve the site.

Here's the deal: we only work with companies that take privacy seriously. They're not allowed to use your data for their own purposes - only for providing the specific service we've hired them for.

We don't sell or rent your personal info to third parties. Period. If we ever need to share data for a reason not covered here, we'll ask for your permission first.

Yeah, we use cookies. Not the protein cookie kind - the website tracking kind. Here's what's going on:

What Are Cookies? They're tiny files that get saved to your browser when you visit our site. They help us remember stuff like your login session or language preferences.

Types We Use:

• Essential Cookies: These keep the site working properly. Without 'em, you can't log in or book classes. They're non-negotiable.
• Analytics Cookies: Help us understand how people use the website - which pages are popular, where folks drop off, that kind of thing.
• Preference Cookies: Remember your settings so you don't have to keep entering the same info every time you visit.

Your Control: Most browsers let you block or delete cookies if you want. Just know that some features might not work as smoothly if you do that.

We're not using cookies to track you across the entire internet or build creepy profiles. It's just basic stuff to make the site work better for you.

This is YOUR data we're talking about. Under Canadian privacy laws, you've got some solid rights:

• Access: You can ask to see what personal info we've got on file about you. Wanna know what we're storing? Just ask.
• Correction: If something's wrong or outdated, let us know and we'll fix it. Changed your phone number? Update it anytime.
• Deletion: Want us to delete your data? We'll do it, unless we're legally required to keep it (like financial records for tax purposes).
• Opt-Out: Don't wanna get marketing emails? Unsubscribe anytime. You'll still get important account stuff, but no promotional content.
• Portability: You can request a copy of your data in a usable format if you wanna take it elsewhere.
• Withdraw Consent: If you gave us permission to use your data for something specific, you can take that back whenever you want.

How to Exercise These Rights: Just shoot us an email at info@pyrethronforge.info or swing by the front desk. We'll handle your request within 30 days, usually way faster.

If you think we've screwed something up with your privacy, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, reach out to us first - we wanna make things right.

Your membership account contains specific info that helps us serve you better:

• Training History: We track your class attendance, personal training sessions, and progress notes. This helps coaches build on what you've already done and spot patterns.
• Billing Records: Payment history, membership type, renewal dates - all the financial stuff tied to your account.
• Waivers & Agreements: The liability waivers and terms you've signed. We gotta keep these for legal protection.
• Communication Preferences: How you wanna hear from us - email, text, phone, or not at all for marketing stuff.
• Goal Tracking: If you're working with a coach on specific goals, we'll keep notes on your progress and programming adjustments.

Sharing Within the Gym: Your coaches and trainers can see relevant info to help with your programming. Front desk staff can see contact and membership details. But Tyler at the front desk doesn't need to know your max deadlift or injury history unless it's relevant to helping you.

When your membership ends, we keep your data for a bit in case you come back (makes rejoining easier), but we'll delete marketing permissions and stop sending promotional stuff unless you ask us to keep you in the loop.

We might send you stuff about new classes, special events, membership deals, or training tips. But here's the thing - you're in total control:

What You Might Get:

• Monthly newsletters with training tips and gym updates
• Announcements about new class formats or coaching programs
• Promotional offers for members (we hook you up sometimes)
• Event invitations - competitions, workshops, social stuff
• Fitness content that might actually help your training

Opting Out: Every marketing email has an unsubscribe link at the bottom. Click it once, you're done. Or log into your account and adjust your communication preferences. You can pick and choose what you wanna receive.

What You'll Still Get: Even if you opt out of marketing, you'll still receive important account stuff - payment confirmations, class booking confirmations, schedule changes, safety notices. The necessary operational stuff.

We're not gonna spam you into oblivion. We send maybe 2-3 marketing emails a month, tops. Quality over quantity - only stuff we think you'll actually care about.

Got questions about how we handle your data? Wanna exercise your privacy rights? Just need clarification on something? We're here to help.

Reach out:

• Email: info@pyrethronforge.info - best way to get a detailed response
• Phone: (604) 555-7843 - call during business hours
• In Person: Stop by the gym at 1247 Industrial Way, Unit 12, Vancouver, BC V6A 2X3

Response Time: We'll get back to you within 2-3 business days for most inquiries. Privacy-related requests might take up to 30 days depending on what you're asking for, but we usually handle 'em much faster.

Policy Updates: We might update this privacy policy from time to time - if there are any major changes, we'll let you know via email or a notice on the website. The "Last Updated" date at the top tells you when we last made changes.

Look, privacy can be complicated, but it doesn't have to be confusing. If something in here doesn't make sense or you've got concerns, don't hesitate to reach out. We're real people running a real gym, and we're happy to talk through anything that's on your mind.